RETURN INFO
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RETURNS for any reason other
than damaged upon receipt, must be
sent back within 14 days from UPS receipt date 15% restock will apply.
Items for exchange must be returned first and shipped separate from any
new order and shipping is at your expense both ways 5% restock fee.
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Returning for equal exchange within 15 - 30 days from UPS receipt date
15% added
- Returns for equal
exchange or credit after 30 days - not accepted. If an exception is made
after 30 days a 25% restocking fee will be applied.
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Refused orders will be subjects to a 20% restocking charge no other
order will be sent till the charge is paid
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Returning for equal
exchange within 14 days from UPS receipt date 5%
handling charged minimum charge $2.95. The
Invoice or copy must be returned with request for exchange along with
product. Be sure to send complete credit card info for balance due with
shipped replacements.
EQUAL EXCHANGE = SAME PRODUCT - IE YOU ORDER CLASP - YOU WANT A
DIFFERENT ONE = EQUAL EXCHANGE.
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Goods that have been used, altered or damaged
will not be accepted for return. If purchased in a group for
discount, all items must be returned.
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The Invoice or copy must be returned with
request for refund or exchange along with product.
- Returns or exchanges
will be processed as we can fit them into the daily orders at our
discretion.
- All returns or exchanges
are sent regular ground or US mail.
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No Exceptions! Credit will not be processed nor
product returned if policy not followed.
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Special order items are n on-refundable.
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All
shipping is paid by customer both way s and is non-refundable.
SHORTAGE or
DAMAGE - MUST EMAIL US IMMEDIATELY UPON RECEIPT OF PACKAGE.
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All
orders are double checked for accuracy.
However, should you get an order that is missing items, please email
immediately and we will ship your missing item(s) by regular ground
UPS or US mail as determined by us or we will issue a store credit to
your account or if over $20 we will credit to your credit card. For
small discrepancies we may may choose not ship the item and offer a
credit on the next order at our discretion. For wrong items, email us,
send the return and we will replace or credit your account depending on
the discrepancy as determined by us.
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Incorrect products must be return within two
weeks(14 days) from UPS receipt date - NO EXCEPTIONS!
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Send a copy of the invoice with the reason for
return.
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No Exceptions! Credit will not be processed nor
product returned if policy not followed.
DEFECTS
We guarantee our Magnets to be of top quality.
We will gladly replace the product due to any defect upon
receipt ~ send it to address below.
Inferior products must be return within two weeks(14 days) from UPS
receipt date - NO EXCEPTIONS!
Bed pads and special order items are non returnable (Bed
pads are non returnable due to health laws).
Shipping fees are non-refundable.
All
items must be packaged in same as received and no damage to labels,
strands as sent etc.
Send a copy of the invoice with the reason for return.
No Exceptions! Credit will not be processed nor
product returned if policy not followed.
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Errors
must be reported upon receipt of order via email to
magsupply@aol.com
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Errors
less than $10 will be credited to your next invoice or we can ship the
item with your next order. Please let us know when you email which you
prefer. In case of error greater than $10 we will only ship by cheapest
method at our cost, or credit your credit card or send with your next
order.
Send all returns to:
Paula Powers
Magnetic Supply Company
3724o State Road 54
Zephyrhills,
FL 33542
Send us regular mail and we suggest you insure package - it is yours
till it is in our hands!
We are not responsible for lost or damaged packages. |
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